What if I’m not home to accept my delivery?
No problem. We will drop the box at your door or wherever/however you specify in your 'Delivery Instructions'. No signatures necessary. And don't worry, the ingredients can stay fresh up to 48 hours of being in the box, without being refrigerated. We have specially designed boxes with insulating liners, ice packs, and cooling material to keep your food as cool as possible.
What time will my box be delivered?
Boxes are typically delivered between 8am and 8pm, but times may vary based upon your carrier. If you are not home to accept your delivery, we will drop the box at your door or wherever/however you specify in your 'Delivery Instructions'. No signatures necessary. And don't worry, the ingredients can stay fresh up to 48 hours of being in the box, without being refrigerated. We have specially designed boxes with insulating liners, ice packs, and cooling material to keep your food as cool as possible.
Is your packaging recyclable?
Yes, our boxes and separators are 100% curbside recyclable. To recycle other pieces of your box, follow these instructions:
Gel ice packs: Use scissors to cut a small corner off of the pack and empty gel contents into the trash before recycling. Box liners: To recycle our liner, cut the top off the plastic film, dispose of the cotton interior, and recycle the film.
Where do you deliver to?
We currently deliver in the vast majority of the continental USA. Enter your zip code in the checkout to see if we deliver to you!
Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email with a tracking link for your delivery.
When do you deliver?
Depending on your area, we deliver 7-days a week!
My box didn't arrive or arrived with missing ingredients. What do I do?
This is definitely not acceptable, and we apologize for the inconvenience. Please contact our Customer Care, one of our experts will be happy to make this right for you.
Can I change delivery day?
Absolutely! You can do so by clicking here. Select your updated delivery day and select “Save Changes”. Note that the deadline to change your delivery day is 5 days prior to your next delivery. To change your day to a sooner day and have a delivery next week, you must make changes 5 days prior to your new delivery day.
Or log in and follow the steps below.
- On Web, open the menu in the top right corner and choose “Settings”. Select “Plan Settings” on the left bar, navigate to “Delivery window” and select “Edit”. Select your updated delivery day and select “Save Changes”.
- On the app, click on "Settings" at the bottom right of the screen, and then click on "Edit my account". You will be redirected to web. From there, you can navigate to “Delivery day” and select “Edit”. Select your updated delivery day and select “Save Changes".
How do I change my first delivery date?
Unfortunately, you are not able to change your first delivery date on the website, because this information is requested in the checkout. If you want to change your first delivery date, Contact us, we will fix this for you! How do I change my delivery address?
You can do so by clicking here. Select your updated delivery day and select “Save Changes”. Note that the deadline to change your delivery address is 5 days prior to your next delivery. If you change your address less than 5 days prior to your next delivery, the change will be only reflected in the delivery after next.
Or log in and follow the steps below:
- On Web, open the menu in the top right corner and choose “Settings”. Select “Plan Settings” on the left bar, navigate to “Delivery adress” and select “Edit”.
- On the app, click on "Settings" at the bottom right of the screen, and then click on "Edit my account". You will be redirected to web. From there, you can navigate to “Delivery adress” and select “Edit”.
How does my food stay fresh in transit?
We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit. Once you receive your box, please make sure to unpack and refrigerate all ingredients immediately.