Frequently Asked Questions
General
How do I get in contact with Customer Care?
Contact our Customer Care team 24/7 through our online chat, or give us a call at (973) 210-4915 any time Monday through Friday between 9:00am and 6:30pm EST.
What is EveryPlate?
EveryPlate is the only meal kit service that provides delicious, filling, easy-to-make recipes with fresh ingredients at an unbeatable price, right to your doorstep.
What is in my box?
Your box includes all of the fresh ingredients you need to make three delicious recipes, including step-by-step recipe cards, packed neatly and insulated with cool packs to ensure quality.
What days are EveryPlate boxes delivered?
EveryPlate boxes are available for delivery on Wednesday, Thursday, and Friday, though depending on your address, we may be able to deliver to you on other days too!
How many meals are in the box each week?
EveryPlate offers plans with 3 recipes per week. Each recipe serves either 2 or 4 people, depending on your plan.
Can I choose my meals each week?
Yes. Each week, you can select which meals you would like to receive. Go to your menu page and select ‘Select Meals’. Once you have chosen meals, save your selections, and you're done!
Selections must be made 5 days before your meals arrive at your door.
What kitchen tools will I need?
We encourage EveryPlate customers to have typical kitchen essentials like a pot, pan, baking sheet, knife, and cutting board. Select recipes may also suggest the use of a zester, peeler, potato masher, whisk, strainer, and/or aluminum foil. Be sure to review the recipe steps to make sure you have everything you need to make your recipe.
My Meals and Box
How do I select my meals?
After you log into your account, follow these steps:
- Select “My Menu” in the navigation bar
- Select the delivery day for which you would like to choose your meals, and click “Select Meals” to review the available options
- Choose the three meals you would like, and click “Save”
How are my ingredients packaged in the box?
All the ingredients for all three of your meals are packaged together within an insulated box liner to keep everything fresh.
Ice packs are packed at the bottom of your box to help keep ingredients that must stay cool (like meat) at a cold temparature, while in transit to you.
Is your packaging recyclable?
Yes. Our boxes and separators are 100% curbside recyclable. To recycle other pieces of your box, follow these instructions:
- Gel ice packs: Use scissors to cut a small corner and empty gel contents into the trash before recycling this #4 plastic pack
- Box liners: To recycle our jute and cotton liner, please cut top of #4 plastic film, dispose of cotton interior and recycle the film
My Ingredients
How long will my ingredients stay fresh?
We recommend using the fresh ingredients within a week of delivery. Some items do best in the fridge, while others (like herbs) are better at room temperature, so store each item appropriately to ensure freshness.
Where do you source ingredients?
Our suppliers vary by week and region. When we choose our suppliers, our first priority is to get to know them and ensure the highest quality of all ingredients.
What do I do if an ingredient is damaged or missing?
Your delivery may include ingredients that are used across several recipes a week. Check the recipe to ensure that you are using the right amount of an ingredient for the meal.
If an ingredient in your delivery is missing or damaged, please contact our Customer Care team via the Contact Us link on the bottom of this page, and we'll be happy to assist.
Are any ingredients not included in the box?
We encourage EveryPlate customers to keep oil, sugar, butter, salt, and pepper on hand. Everything else you need will be included in your delivery.
Can I use olive oil instead of vegetable oil?
Yes. Vegetable oil is a large category of oil that includes olive oil, canola oil, soybean oil, peanut oil, and many others. When we call for vegetable oil, we are most likely cooking at high temperatures, so feel free to use whichever neutral oil you have on hand. If you only have olive oil, you can use it here, too. When we call specifically for olive oil, we are looking for you to take advantage of its delicate flavor and encourage you to use olive oil specifically.
Do you provide nutritional information for your meals?
Yes. Nutrition and ingredient information can be found on the recipe card that is included within your box, as well as on the recipe detail page on our website.
The nutrition information provided is based on a per serving amount. If you have the Dinner for 2 plan, you multiply this number by 2 to get the total nutritional information for prepared meal. If you have the Dinner for 4 plan, you multiply this number by 4.
Please note that we purchase our ingredients from several different suppliers, so nutritional details per meal may vary slightly.
What do I do if I have an allergy?
EveryPlate offers a variety of recipes that may contain an allergen. Ingredients are stored in EveryPlate facilities and segregated by packaging to protect against cross-contact.
This protection is as rigorous as the handling, storage, and display segregation achieved in typical retail establishments (supermarkets, etc.).
We do not yet offer the option to tailor your plan for specific allergies. EveryPlate reviews and flags every ingredient for any of the major 8 allergens: wheat, dairy, soy, eggs, nuts, peanuts, fish, and shellfish.
We suggest that our customers review the ingredients and determine which recipes best meet their dietary needs.
My Account
What is the deadline to make changes to my next order?
All changes must be made by 11:59pm CT 5 days prior to your scheduled delivery. We have this deadline because we need time to alert our suppliers of the quantities of ingredients needed for your delivery.
Your deadline is based on your delivery day: - Deadline for Wednesday delivery is Friday - Deadline for Thursday delivery is Saturday - Deadline for Friday delivery is Sunday
Can I skip a week without deactivating?
Of course. Deliveries can be skipped up to 5 days before your delivery is scheduled. To skip a week navigate to “My Menu” and select “Skip Week” below the menu options.
Your deadline to skip is based on your delivery day:
- Deadline for Wednesday delivery is Friday
- Deadline for Thursday delivery is Saturday
- Deadline for Friday delivery is Sunday
How do I change my delivery address?
After logging into your account, follow these steps to change your delivery address:
- Select your name in the top right corner and choose “Settings”
- Select “Plan Settings” on the left bar
- Navigate to “Delivery” select “Edit”
- Enter your updated delivery information and select “Save Changes”
The deadline to change your delivery address is 5 days prior to your next delivery.
How do I change my delivery day?
After logging into your account, follow these steps to change your delivery day:
- Select your name in the top right corner and choose “Settings”
- Select “Plan Settings” on the left bar
- Navigate to “Delivery day” select “Edit”
- Select your updated delivery day and select “Save Changes”
The deadline to change your delivery address is 5 days prior to your next delivery. To change your day to a sooner day and have a delivery next week, you must make changes 5 days prior to your new delivery day.
Can I switch my plan between portion sizes (e.g., Dinner for 2 and Dinner for 4)?
Yes. To change your plan to a different size (e.g., from our Dinner for 2 plan to our Dinner for 4 plan), log into your account and follow these steps:
- Select your name in the top right corner and choose “Settings”
- Select “Plan Settings” on the left bar
- Navigate to your name and select “Settings”
- Under “Meal Plan” select the drop down to switch between 2 person and 4 person plans
- Select “Save Changes”
The deadline to change your plan is 5 days prior to your next scheduled delivery.
How do I change the email address associated with my account?
If you would like to change the email associated with your account, log into your account and follow these steps:
- Select your name in the top right corner and choose “Settings”
- Select “Account Settings” on the left bar
- Navigate to “Personal Info” and select “Edit”
- Change your email address and select “Save”
Once you update your email address, you will be prompted to sign in again.
How do I change my password?
If you would like to change your password, log into your account and follow these steps:
- Select your name in the top right corner and choose “Settings”
- Select “Account Settings” on the left bar
- Navigate to “Password” and select “Edit”
- Enter your current and new password and select “Save”
How do I deactivate my account?
You can skip as many weeks of EveryPlate as you would like by selecting “Skip Week” on the week under “My Menu”.
If you have an issue with an order contact our Customer Care team via the Contact Us link on the bottom of this page.
If you would still like to deactivate your account, log into your account and follow these steps:
- Select your name in the top right corner and choose “Settings”
- Select “Plan Settings” on the left bar
- Navigate to “Status”
- Select “Deactivate Account”
My Delivery
Is EveryPlate available in my area?
To confirm whether EveryPlate delivers to your address, select “Get Started” at everyplate.com and enter your email and zip code.
If EveryPlate is not yet available, we will be sure to reach out to you when we have expanded to your area.
What time will my box be delivered?
Boxes are typically delivered between 8am and 8pm, but times may vary based upon your carrier.
Will my food stay fresh when it is being delivered?
Yes. Our specially designed boxes have insulating liners, ice packs, and cooling material to keep your ingredients cool. We even modify our packaging based on season to ensure optimal freshness anytime of the year.
What if I am not home to accept my delivery?
No problem. We will drop the box at your door or wherever/however you specify in your 'Delivery Instructions'. No signatures necessary.
What do I do if there are damaged elements in my box?
We are sorry that this happened. Please reach out to our Customer Care team via the Contact Us link on the bottom of this page, and we'll get this resolved.
My Discounts and Payment
How do I apply a discount code?
Some discount codes can only be applied when opening a new plan.
When signing up for a new account, enter your discount code under ‘Order Summary’ on the Payment Method page, after you enter your delivery information.
Why is my discount code not working?
First, please make sure you have selected the right plan, entered the code exactly as it appears, and the voucher has a valid date of expiry. If the issue persists, please reach out to our Customer Care team via the Contact Us link on the bottom of this page.
How do I update my payment information?
Log into your account click on your name in the right corner and select 'Settings'. Navigate to 'Account Settings' and select "Edit" under 'Payment Method'. Then, update your payment information and select "Save Changes".
Having trouble? Feel free to contact our Customer Care team Monday through Friday between 9:00am and 6:30pm EST at +1 (973) 210-4915!
When will I be charged for my box?
Once you complete the checkout process, you will be charged for your first box immediately.
For all subsequent deliveries, you will be charged approximately 4 days prior to your next scheduled delivery. Make sure to select your meals before that cut off!
What payment methods are accepted for EveryPlate?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
I am redeeming a free box. Why do I need to enter a payment method?
While we are flexible plan with no long term commitment, when signing up for EveryPlate, you are enrolling in a weekly, auto-renewing service.
Coupons or vouchers may discount your initial delivery, but your plan will automatically continue and charge your account at full price on a weekly basis, unless you choose to skip or cancel deliveries.
Why was my credit card information updated?
When a payment fails, our "account updates" feature connects securely with your financial institution to update your card information and ensure that you don’t miss a delivery.
Please be advised that this program is currently limited to Visa and MasterCard cardholders, and that your card information is not guaranteed to update automatically.
How long do refunds take to process?
Refunds are issued back to the original form of payment and may take up to 3-5 business days to fully process.
What happens if my credit card payment fails?
If your payment fails during checkout, you will receive an error message and be unable to proceed.
If a recurring payment fails, you will receive an email alerting you of the issue. To resolve this issue, simply update the payment method in your account.
We automatically re-attempt declined payments 24 hours after payment failure. If you do not want us to reprocess your charge, please contact our Customer Care team via the Contact Us link on the bottom of this page.
Why did my payment fail?
Payment can fail for many reasons. To resolve, we recommend that you contact our Customer Care team via the Contact Us link on the bottom of this page and try the following:
- Ensure that there are sufficient funds in your account
- Call your bank to find out the reason for the failure
- Ensure that the address on your account is updated