Frequently Asked Questions
Managing my Account
We’re so glad to have you back! To reactivate your subscription, there is no need to go through the checkout process all over again. You may reactivate your subscription by clicking here or simply log in to your account and you will see a banner at the top of the page that says “reactivate your plan”. Click on the button to reactivate your subscription and pick your meals!
Alternatively, you can also follow the steps below:
- Log in to your account, click on your name in the upper right-hand corner and choose “settings”
- Plan Settings will show a banner that says “your plan is deactivated”. Click on “reactivate my plan” to reactivate your subscription and pick your meals!
With EveryPlate, you can always change your meals! Every week, there are 17 different recipes you can choose from. Please make sure to make your changes 5 days prior to delivery at 11:59 pm EST.
On Web, go to the week you want to make change to, and click on "Edit Meals" on the top right. Then choose the recipes you want by clicking on "Add to your box". You can adjust the number of servings for each recipe by clicking on the + and - buttons. The price you will pay for the delivery is displayed at the top. Once you are happy with your selection, just click on the save button. The only thing you need to do then is looking forward to your box!
On App, go the week you want to make change to, and click on the "Select Meals" button. Then choose the recipes you want by clicking on "Add to your box". You can adjust the number of servings for each recipe by clicking on on the + and - buttons. The price you will pay for the delivery is displayed at the top. Once you are happy with your selection, just click on the save button. The only thing you need to do then is looking forward to your box!
To change your number of servings, delivery day, address, email address, payment information, or password, visit our “Settings” page. You may skip and unskip weeks as you’d like without being charged for skipped weeks.
All changes must be made 5 days prior to delivery at 11:59 pm EST.
Orders can be skipped up to 5 days before your delivery is scheduled.
On Web, To skip a week navigate to “My Menu” and select “Edit Delivery” below the menu options.
On app, navigate to the week you want to skip and click on the three dots at the top right corner. Then click on "Skip Week" at the top right corner.
Your deadline to skip is based on your delivery day before 11:59 CT:
- Deadline for Monday delivery is Wednesday
- Deadline for Tuesday delivery is Thursday
- Deadline for Wednesday delivery is Friday
- Deadline for Thursday delivery is Saturday
- Deadline for Friday delivery is Sunday
- Deadline for Satuday delivery is Monday
- Deadline for Sunday delivery is Friday
Of course! You can change the Servings size or the number of Dinners per week. The deadline to change your plan is 5 days prior to your next scheduled delivery.
- On web, just click here, in the "Meal Plan" section, modify "Number of People" and " Dinners per week" as you wish.
- On the app, click on "Settings" at the bottom right of the screen, and then click on "Edit my account". You will be redirected to web. In the "Meal Plan" section, modify "Number of People" and " Dinners per week" as you wish. Don't forget to save!
You can skip as many as 4 weeks by selecting the “Skip Week” option on the specific week intended. This could be found under “My Menu,” and you are able to successfully make that change by the deadline of: 5 days prior to the delivery date at 11:59PM CT.
If you would still like to deactivate your EveryPlate account:
On Web, log into your account, open the menu in the top right corner and choose “Settings”. Scroll down to click on "Deactivate your Plan". Scroll down to the next screen and select "Cancel anyway". Enter the reason for cancellation and click on "Deactivate now". Your plan is canceled! Please note, if this is not done 5 days prior to your last delivery then you will get one more box that you have already paid for.
