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Everyplate

Frequently Asked Questions

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We'll send an email within 14 days to confirm account deletion.

You will be logged out

Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

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Your EveryPlate Credit may have already been applied. Check under Settings > Order History for your final total.

Your credit

EveryPlate Credit

Change Email

Rate the recipe after your meal. Your ratings help personalize what we suggest next.

 {{ meals }} meals for {{ size }} people (or 1 person + leftovers) per week

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How do you like to cook?

Cuisine

Dish type

Cooking preferences

Any favorite cuisines?

How do you like to eat?

Exclude

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favorite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal pics and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

Food profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

Sorry, something went wrong

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

[x] meals & [x] servings

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

This change will apply to the future automatic selections. Any recipes you have personally selected for upcoming weeks will remain unchanged.

Changes to your meal selections

Which proteins do you enjoy?

Which seafood do you enjoy?

Which meat-free proteins do you enjoy?

Enjoy personalized meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated.

Tailor your meal selections and menu to your taste.

Your food profile

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy, and eggs.

<strong>A delicious bonus!</strong> Our recipes are designed for at least 2 servings, which means you'll have extra to enjoy later!

Select the number of recipes and servings per box you want weekly.

We'll show these units in your grocery list from now on, but you can always change them later

Choose your preferred units

Your delivery is delayed. Check tracking for updates.

Delayed

Delivered

Your delivery won’t arrive. We’ll contact you shortly.

Delivery unsuccessful

Hello {{first_name}}

{{amount}} per week

On the way

Shipping soon

Skipped

Orders

Upcoming

Flexible, no lock-in plans

Free item for life

100% money-back guarantee

What we promise

Specially for you

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

Shipping

What day works best for you?

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Need help? The customer service team is happy to assist you.

__Your satisfaction is our #1 priority__

How would you like to pay?

What was wrong with the delivery?

Which instruction was not followed?

When did your delivery arrive?

Meals per week

Servings per meal

Your meal preferences are now part of the new {{food profile link}} page.

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Thanks for rating!

Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback

Help us personalize your menu

Select ingredient

Refer your friends from 9/2 - 9/30 for a chance to win a share of $25K in prizes. The top 50 customers who sign up the most friends win - with a grand prize of $10K up for grabs! See full details below.

Friends of Fresh Invite Contest:

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For You

Your order

Handpicked for you

We picked {{meals}} meals we thought you’d like based on your {{link}}.

We picked {{count}} meals we thought you'd like

Your meals

We couldn’t find any items that matches your criteria.

No items found

Let's review your plan details

Hi, {{ firstName }}!

After your 3rd box with an active subscription

Access our new free loyalty program and earn tasty benefits.

HelloFresh Rewards is here!

Update Your Free Add-on

Why did you skip this week?

Send friends ${{discountForFriend}} credit and get ${{creditForCustomer}} for each one who signs up.

Free box unlocked 

We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends get cooking with FREE meals, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

Have questions? We’re here to help!

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Messages

Two people enjoying a home-cooked meal together at a table

Share that home-cooked feeling

Ask your friend to scan this QR code.

Share in person

How it works

Earn credits when your friend joins EveryPlate.

Rewards

Learn how you'll get rewarded by simply ordering HelloFresh.

Your discount(s) this week:

Unskip to use your discount(s):

Terms and Conditions

Meat & Veggie

Quick & Easy

Family Faves

Smart & Fit

Veggie

Choose from our full array of mouthwatering meat, seafood, and veggie options.

Family-friendly, kid-approved dinners crafted for spending more time around the table with your crew.

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Frequently Asked Questions

Food Safety

About EveryPlate

Recipes & Ingredients

Shipping & Delivery

Billing

ACCOUNT MANAGEMENT

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